Now Hiring - Property Manager in Fayetteville, AR

Property Manager

GENERAL DESCRIPTION OF POSITION

As Property Manager, you are primarily responsible for protecting, maintaining, and enhancing the value of the communities while also maximizing the living experience for residents and the communities. This is accomplished by effectively directing and coordinating the communities' overall operational activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Goals & Objectives

Demonstrate Specialized Real Estate Group's (SREG) core values and strive to achieve our mission. Oversee and manage multiple properties within the market and help lead the teams of those properties to achieve the following:

• Create a collaborative environment amongst our residents through events and personal introductions.
• Lead the team to achieve a 95% stabilization rate, while maintaining or increasing budgeted rental rates
• Insure the property is fully operational, well maintained, and processes are running smoothly.
• Drive financial growth, promotion, and continued growth of provided service offerings.
• Maintain company standards and expectations.
• Manage properties' Key Performance Indicators (KPI's).

2. Community Management & Events

• Manage all building operations and communicate with property support to ensure the highest level of resident satisfaction.
• Work with the on-site team to develop community initiatives designed to create connections between residents, including resident introductions, overseeing events, electronic and print communications, and property walk-throughs.
• Solve resident-related issues to ensure a cohesive community and manage resident expectations.
• Meet with residents to resolve issues, process resident move-outs/terminations and other issues of complexity.
• Plan and execute events to ensure there is a good balance of educational, resident appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of resident and company assets.
• Proactively gather data on resident objectives and identify both Specialized Real Estate Group and resident services that could help residents achieve their objectives or satisfaction.
• Seek opportunities to engage residents to discover and discuss resident objectives, i.e., using resident service request as an opportunity to learn more about the resident, their apartment, and any other needs the resident may have.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Identify opportunities and act on them to connect residents.
• Design and implement rules, guidelines, and best practices for the community to optimize resident experience.
• Recommend best practices, including but not limited to community management, sales, events, training, and resident experience on a company-wide level.
• Resolve resident complaints regarding other residents through neutral fact investigation and process eviction of residency when warranted.
• Explain Specialized Real Estate Group and/or property specific policies and procedures to residents, including but not limited to lease agreement, addendums, and billing procedures.

3. Business Development

• Contribute to the responsibility of sales and community dynamics.
• Conduct tours to work towards a stabilization rate of 95% occupancy when other team members are not available.
• Lead tours for investors, owners, and prospective corporate clients
• Engage in the larger community of the market by attending events and networking with local start-ups and organizations.
• Manage and maintain relationships with vendors and other property management professionals in the market.

4. Property Management

• Make recommendations to Regional Manager on any repairs, maintenance, or updates required on your property.
• Analyze tickets by area to identify and resolve issues presented, i.e., insufficient cleaning staff, repeating IT-related failures for printer, malfunctioning audio, or fitness room equipment, etc.
• Set priorities using ticket data and clearly communicate adjustments to the team.
• Produce comprehensive quality control reports that allow all stakeholders to improve the resident experience.
• Review all property documents to ensure the data is updated and accurate.
• Supervise move-ins and move-outs for a quality experience.
• Review daily reports and work with the Regional Manager to finalize weekly and monthly reports that outline community and sales progress.
• Expense management for the property
• Contribute to capital improvement planning and execution of projects as needed.
• Know and be able to implement member safety plans, i.e., fire and emergency plans.
• Manage financials property and directly manage P&Ls - resident growth, occupancy, revenue & margins.
• Responsible for monthly reports of property as it relates to team performance, property health, revenue, and expenses.
• Assist Regional Manager in maintaining all operational community information: vendor contacts, employee rosters, budgets, marketing strategy, etc. on a weekly and monthly basis.

5. Personnel Management

• Lead professional development within the on-site team
• Perform monthly one-on-one meetings to track individual performance.
• Oversee and keep the team up to date with process changes.
• Oversee team including performance management reviews.
• Serve as a supplemental point of contact between the Regional Manager, SREG HQ, and the on-site team.
• Participate in Specialized Real Estate Group training as required.
• Assist Regional Manager and on-site team members who are the voice of the local market internally and partner with key functions such as sales marketing, finance, HR, development, and communications to grow the Specialized Real Estate Group culture at the property.
• Assist with hiring roles for the property teams.
• Responsible for rolling out initiatives, processes, and strategy to further meet our goals and objectives
• Act as an additional resource to on-site team members, providing an extra layer of mentorship and assistance alongside the Regional Manager.
• Equal parts support and leadership for on-site team members.

6. Perform any other related duties as required or assigned.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and frequently required to sit, climb or balance, stoop, kneel, crouch, or crawl; occasionally required to taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION

Routine, local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position. Overnight travel may be required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.

Required Qualifications

High School diploma or equivalent

Customer service and sales experience

Property management and business operations experience

Professional written and verbal communication skills

Exceptional ability to grow and develop teams and talent of direct reports to be self-sufficient

Exceptional organizational and multitasking skills

Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

Ability to meet strict deadlines and prioritize assigned projects and tasks accordingly

Ability to utilize analytical skills, attention to detail and a strong work ethic

Ability to problem solve and think outside-of-the-box

Ability to be influential, self-motivated, and self-managed

Ability to provide customer service focused deliverables (i.e., generating accurate and timely results and effectively communicating to team members, co-workers, and management)

Ability to embody the Specialized Real Estate Group Culture and Core Values every day

Preferred Qualifications

College graduate with a four-year degree or higher

Cold call/outreach experience

Understanding and experience managing a team of more than two people

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Evenings as needed
• No overtime
• Weekends as needed

Ability to commute/relocate:

• Fayetteville, AR 72701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property management: 3 years (Required)

Work Location: In person